Our Privacy Policy.

Privacy Policy Fort Green Studio. Last updated: November 2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, attend classes, purchase services, or otherwise interact with our studio (“we”, “our”, “the Studio”). We are committed to maintaining the privacy and security of your personal information and complying with the Australian Privacy Act 1988 and applicable privacy principles.

  1. Information We Collect

1.1 Personal Details

  • Name

  • Contact details (email, phone number, address)

  • Date of birth

  • Emergency contact details

1.2 Health & Safety Information

  • Relevant medical conditions

  • Injuries or physical limitations

  • Pregnancy status

  • Any information required to ensure safe participation in classes

1.3 Payment & Billing Information

  • Payment details (processed securely through our payment provider)

  • Billing address

  • Membership and pass purchase history
    (We do not store full credit card numbers — these are securely handled by our payment processor.)

1.4 Booking & Attendance Information

  • Class bookings

  • Attendance records

  • Cancellations and no-shows

1.5 Online Information

  • Website activity

  • Cookies and usage analytics

  • Social media interactions

  • Email marketing preferences

  1. How We Use Your Information
    We use your information to:

  • Process bookings and payments

  • Manage memberships or class packs

  • Communicate reminders or schedule updates

  • Provide safe and personalised support

  • Improve our services, website, and client experience

  • Send marketing communications (only with your consent)

  • Fulfil legal and safety obligations

  1. Marketing Communications
    We may send updates about:

  • Class schedules

  • Promotions and offers

  • Workshops or events

  • Studio news- You can opt out at any time by clicking “unsubscribe” or contacting us.

  1. Sharing Your Information
    We do not sell your information. We only share data with trusted third parties when necessary:

  • Booking platforms (e.g., MINDBODY)

  • Payment processors (Mindbody)

  • Email platforms (e.g., Mailchimp/Flodesk

  • Legal or regulatory authorities when required
    All third parties must handle your information securely.

  1. Data Storage & Security
    We take reasonable steps to protect your data from unauthorised access, loss, misuse, or disclosure. Access is restricted to authorised staff.

  2. Accessing or Updating Your Information
    You may request to:

  • View your personal information

  • Update or correct details

  • Request deletion of your data where legally permitted
    Contact us using the details below for such requests.

  1. Data Retention

    We retain information only as long as necessary to provide services or meet legal obligations. Health forms may be archived or anonymised when no longer required.

  2. Children’s Privacy

    We do not knowingly collect information from children under 16. For minors attending classes, a parent or guardian must provide consent.

  3. Changes to This Privacy Policy
    We may update this policy periodically. The latest version will always be available on our website. Continued use of our services indicates acceptance of changes.

  4. Contact Us
    For questions or privacy requests, contact: hello@fortgreen.com.au